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Vancouver

Booking Required

North Shore

Booking Required

COVID-19 Updates

reopening: phase 3

Welcome Home

After 2 weeks of trial and adjustments, and as the province continues to cautiously reopen with low case numbers holding steady, The Hive feels confident in the efficacy of the new systems to maintain hygiene and physical distancing while allowing our community to engage in the sport we all love. We will continue to be vigilant in our COVID-19 prevention methods as we move into Phase 3, which allows anyone who wants to join us for a climb to book a time slot.

Assessing and managing risk is not new to climbers, and The Hive feels confident our community will continue to take these practices seriously – as we do with all risks associated with climbing. As always, we encourage climbers to conduct your own personal risk assessment and decide what is best for yourself and your loved ones. 

We appreciate your support, patience and understanding as we navigate the new normal together and strive to make climbing indoors available to as many climbers as possible, as safely as possible. 

Please carefully read through the information below and in the booking process, and if you have any unanswered questions after reading the FAQ, you can reach us by through our socials (@hiveclimbing), give us a call, email your home gym:

Surrey – 604 498 5460 or surrey@hiveclimbing.com

North Shore – 604 990 4483 or northshore@hiveclimbing.com

Vancouver – 604 683 4483 or vancouver@hiveclimbing.com

What to expect at The Hive with COVID-19 Precautions in place

Memberships not in use will remain frozen until the end of July unless activated by you, the member. For now, when you choose to come back to climbing you will have the option to unfreeze, or pay a discounted drop-in rate and stay frozen. 

In order to ensure that we can continue offering our services, we will unfreeze all inactive memberships* and resume regular billing effective August 1st.

  • Anyone exhibiting symptoms will not be allowed into our facilities.You must have 14 days clear of symptoms (by you or your close contacts) to enter.
  • You must wash your hands as regularly as possible; Customer’s hands must be washed/sanitized upon entry
  • Masks are to be worn at all times over mouth and nose while in the facility (industrial, surgical, homemade all acceptable incl. bandanas, buffs, etc)
  • All customers must practice social distancing (2m) with everyone in the facility at all times
  • We are ONLY permitting the use of liquid chalk until further notice; options available for purchase if necessary
  • All Waivers must be updated prior to your first visit; there may be significant delays during check-in if waivers are not completed online
  • Respect your booking time; Please arrive on time! You will be asked to start packing up 15 minutes prior to the end of the booking
  • You must exit the facility by the end of your booking time
  • Bookings are limited to 1 per day (max. 3x / week)
  • Arrive changed and ready to climb; access to changing areas and storage will be limited or restricted based on facility
  • Only bring to the gym what is necessary (shoes, water bottle) 
  • Areas in the facility have strict capacity limits, please pay attention to signage and respect those limits
  • Wipe down any / all fitness or training equipment used with supplied disinfectant
  • Facility will ONLY be accessible via confirmed bookings
  • Minimal transactions or account changes allowed during check-in; transactions will all be cashless and should wait until check-in is complete
  •  

We’re all in this together, folks! Here are some (mostly) new etiquette points to help us all navigate the new normal in our shared spaces:

  • Stay Home if you or someone you have been in contact with is exhibiting symptoms associated with COVID-19
  • Wear your mask at all times. Please take appropriate precautions when donning or adjusting your mask; we wear them for the protection of others
  • Wash your hands before & after you climb, before & after you touch your face or adjust your mask
  • Maintain Physical Distancing: Please do your best to maintain 2m distance from other climbers & staff members at all times
  • Listen to Announcements and leave promptly: help keep sessions running smoothly so everyone can make the most of their session
  • Be Patient & Considerate – we’re all new to the new normal
  • Read, understand, and follow the new facility guidelines and directives
  • If you experience symptoms within the 14 days following your last session at The Hive, please notify us as soon as possible (via phone or email)

Booking Instructions:

  • Go to the bottom of this page, or the menu at the top and choose your location, time, and number of participants.
  • Maximum 2 participants per booking
  • Reservations for June 15-28 go live Sunday, June 14 @ 6am
  • For Youth Drop-ins (ages 17 & under), please call your facility to reserve a time

Time Restrictions and COVID Regulations are strictly enforced. 

Regular pricing begins effective June 15; Memberships and Punch Passes will be available for purchase at the gym or online.

  • Already a Member? Reactivate your membership upon your visit
  • Punch User? Redeem a punch on your account upon your visit
  • Guest? Pay for your drop-in to complete your booking
  • We strongly recommend arriving on time to maximize your climbing time. You may arrive at any time during your pre-booked time slot, but you are still required to leave at the scheduled end time, no exceptions.
  • Climbers will not be allowed into the facility until the alotted start time, as the gym is fully closed between sessions for cleaning. On arrival you will be directed to line up, maintaining proper distance, outside the main entrance until it is time to enter.
  • You will be asked screening questions and expected to attest to their being Fit to Climb (not experiencing nor having been in contact with anyone who was experiencing potential COVID-19 symptoms).
  • Please arrive changed and ready to climb as much as possible: access to changerooms may be reduced or entirely unavailable (varies by location)
  • Please be aware that during check-in interaction with staff will be limited to check-in ONLY. Membership enquiries and retail will be available once all climbers for the session are checked in. You are welcome to come back to the front desk during your climbing time.
  • Lockers may be reduced or unavailable (North Shore) (varies by location) — please leave valuables at home. Where lockers are available (Surrey, Vancouver), please bring your own lock. Limited cubby storage will be available. (North Shore changerooms, PrAna Studio and Arc’teryx Beta Lounge will be closed for Phase 1 and 2)
  • Climbers in the facility must wear a mask over their nose and mouth at all times. Non-surgical and homemade masks, buffs or bandanas are fine – the point is to keep any droplets from heavy breathing or power screaming to ourselves.
  • As you enter, floor markers and staff will provide guidance to both Check-in and hand-sanitizing Stations. Once checked in, please follow the directional signage, and maintain distancing as you store belongings and disperse into the climbing or fitness areas.

Please be patient as we navigate the new normal together!  

  • Wash/sanitize your hands before climbing, and regularly in between climbs. 
  • Keep your mask on while climbing; masks are required at all times in the facility. Avoid touching your face when adjusting your mask.
  • Don’t touch your face after climbing, until you have washed your hands.
  • You may leave the gym at any time during your session; please speak to a staff member and follow exit signage
  • Everyone MUST exit by the end time of your session; staff will make announcements to warn climbers at 30, 20, and 10 minutes before exit. 

If you need to leave during the session and plan on re-entering (eg. you want to snack, so you step outside to take your mask off and eat) please
a) let a staff member at the front desk know you’re stepping out
b) wash your hands before exit and follow the entry procedure on returning

The Hive is committed to doing our best to provide an environment in line with social and governmental regulations in regards to COVID-19:
– Designated line-up areas
– Hand santizer available
– Mandatory masks for gym staff and customers
– Liquid Chalk ONLY permitted in all facilities until further notice
– Regular, increased sanitizing of high traffic areas and frequently used items
– Spaced route setting to allow for increased distancing between users
– Signage and capacity restrictions on various areas of the facilities (ie. max # of users in the fitness area)
– Designated staff only bathroom, staffing pods
– Reduced services to help limit contact

What happens if someone reports that they have tested positive for COVID-19 and have been in the gym within the previous 14 days:

  • If a confirmed case is reported, The Hive will work directly with local health authorities to effect swift and comprehensive contact tracing.
  • This will likely involve contacting all those who were known to have visited the facility within the same time slot as the confirmed individual.  
  • If deemed appropriate by the health authorities, the range of contacts may be expanded to include a wider scope of individuals who used the facility within a broader timeframe.
  • The Hive will defer to, and cooperate with, all health authorities to allow for a rapid assessment of the situation and to ensure appropriate intervention measures are enacted.

Frozen Member Information

Members’ Complimentary Freeze is extended to the end of July

As BC moves into the next phase of re-opening, so does the Hive! On August 1st, 2020, all prepaid memberships that are still frozen will be automatically unfrozen, as per the email sent to all members on July 1st. An email was sent to all frozen members at 10am July 8; you can read that here.

We understand that there are some members who need more time – and that’s okay! We have done our best to offer flexibility for our members and we deeply appreciate your support, patience and understanding. We are therefore offering an EFT perk to Prepaid Members, and allowing you to freeze your membership for 1 more month (only) for the small fee of $10 +tax.

Please read the following options to find the information that applies to your membership;

Prepaid Members requesting a voluntary freeze
If you would like to remain frozen voluntarily in response to the communication sent out earlier this month, then please visit our website to opt to freeze your membership for one more month (August 1–31 2020 only). The following links will take you to the option on our website where you can select and pay for a voluntary freeze – Surrey | North Shore | Vancouver

Prepaid Members requesting a freeze for injury
If you are currently a prepaid member, and need to request a freeze due to an injury that you sustained after 16 March, please email your home gym (see below).
If you are a prepaid member who sustained an injury and had a freeze on your membership that was confirmed by a manager prior to 16 March, then no action is required.

EFT Members requesting a freeze (for travel or injury)
Whether you are an EFT member requesting a freeze for travel or for an injury, please email the manager at your home gym (see below) before the next round of billing (by 1 August, 7am);

Contact details for your home gym:

  • Hive Vancouverjonny@hiveclimbing.com
  • Hive North Shorekyle@hiveclimbing.com
  • Hive Surreysurrey@hiveclimbing.com

Frozen member faq

As the economy continues to reopen and move forward, all organizations are facing the end of COVID-19 related government support, and The Hive is no exception. With the new precautionary measures, overhead remains the same or higher due to the need for additional PPE & other COVID-19 accommodations. Please know, we have maintained the mass freeze as long as was feasible, and the Aug. 1 unfreeze is a necessity to ensure that The Hive can remain open for our climbing community. For those with extenuating circumstances, facility managers are available to address concerns on a case by case basis.

Unfortunately, we cannot offer a refund for partial memberships, however please see the question below for your other options.

Yes; you can sell the remainder of your existing membership privately. In order to complete the process, you’ll need to email your primary gym with the purchaser’s name and email/phone number for verification.

Contact details for your home gym;

Hive Vancouverjonny@hiveclimbing.com

Hive North Shorekyle@hiveclimbing.com

Hive Surreysurrey@hiveclimbing.com

EFT Members can freeze (recommended) or cancel any time before the 1st of the next month. Once cancelled, EFT members will have to pay the initiation fee again to restart their membership.

Re-opening FAQ

Book your time as a member online. On arrival to your first booked session, a customer service staff will get you set up as fits with your membership type and preferences as follows:

Prepaid Members will have the duration of the freeze added to the end of your membership.

EFT Members have been excluded from billing since our closure (March 16) or your requested freeze date in March.

  • Credit for unused time in March (16th-31) was applied to your Hive account and can be applied to any future amount owing
  • Upon unfreeze you will owe the pro-rated amount from unfreeze date until the 1st of the next month; this amount is to be paid on your unfreeze date before climbing

Members wishing to keep their membership frozen can still climb by:

  1. Redeeming punches already on their account / purchase a punch pass OR
  2. Pay the member discount drop-in rate ($18+ tax)

All memberships will remain frozen until the end of July, unless activated upon request.

Members who do not wish/ are unable to return to climbing in the gym with us should refer to the above section “Frozen Member Information” and subsequent FAQ

You are free to use your Member Guest Pass, but both you and your guest must be booked into the same time slot in order to ensure there is space available.

Why are there different times / booking systems available at different facilities?

We are trying to find the best way to ensure as many people as possible can climb at each facility. Each location is different has a different amount of demand.

When is the best time to sign up?

Time slots open for booking in Phase 3 will open Sunday, June 14 @ 6am. This may be subject to change. Please follow us on social media for the most up-to-date information.

Can a friend take my booking spot?
Reservations are not transferable. If you cannot make it for your booked session, please follow the cancellation instructions below.

What if I need to cancel a booking?

All our facilities are operating at a much reduced capacity. You may cancel via the online calendar option listed as “Cancellation Request.” We will be monitoring no-shows and and/or frequent cancellations and addressing this as they arise. If problems persist further action may be taken.

Please cancel your reservation online or call your facility as soon as you know you are unable to attend. Many time slots are in high demand, so help your fellow climbers with an opportunity to enjoy a climb if you cannot attend! Our ability to generate much needed revenue at this time is severely impacted by spaces reserved but not used. Thank you for understanding.

Please refer to the Terms and Conditions in your confirmation email for the entire cancellation policy.

If I cancel a booking, can I re-sign up?
You may book into a timeslot right up until the start of that particular session as long as space is available.

Why is there no stand-by list / or line up?

We are working through the booking process first and ensuring we have the best and most fair system for our users before adding additional complexity to the system.

Can I book more than one person for each slot?
You may book a timeslot for yourself and one other person in your household.

How long will we need to use a booking system for our climbing time?

All Hive locations will continue to operate with a reservation system until further notice. Get the most up-to-date information by checking this page or following us on social media (@hiveclimbing).

I am not a member, can I sign up?
You may now sign up for your new Membership online before booking or during your first session, after check-in.

All our facilities are operating at a much reduced capacity. You may cancel via the online calendar option listed as “Cancellation Request.” We will be monitoring no-shows and and/or frequent cancellations and addressing this as they arise. If problems persist further action may be taken.

Please cancel your reservation online or call your facility as soon as you know you are unable to attend. Many time slots are in high demand, so help your fellow climbers with an opportunity to enjoy a climb if you cannot attend! Our ability to generate much needed revenue at this time is severely impacted by spaces reserved but not used. Thank you for understanding.

Please refer to the Terms and Conditions in your confirmation email for the entire cancellation policy.

Memberships and Punches are available for purchase online and in-gym starting in Phase 3.

Punches may be shared as normal between users but both users must be booked into the same time slot in order to ensure there is space available.

EXAMPLE: You have booked a 12 – 2pm time slot

    • Arrive before 12pm and line up outside the facility, following signage & staff guidance
    • At 12pm (not earlier), staff will open the doors and check-in all guests as quickly and efficiently as possible; please be patient
    • You’ll want to be ready to climb on arrival, as changerooms are not open. You can store your few items in cubbies where available.
    • Expect more space between climbs, and some awkwardness as we learn to keep 2m distance in a climbing environment. It’s important to remember everyone has different levels of (dis)comfort with these new conditions; please be patient and communicate kindly. 
    • Customers may leave whenever they wish. Customer Service Reps will make three announcements indicating the end of a climbing session:
      • 30-, 20-, and 10-minute warnings will be issued by staff; at the 10-minute warning you will hear staff asking remaining guests to please collect their belongings and exit on time.
    • At 10mins before the end all climbing and fitness areas will close; you will then have 10 minutes to vacate the premises. All guests MUST leave by the session end time as staff need to clean the gym between sessions

At this point, we are allowing online bookings of up to 2 people at a time, however if you’d like to book more than 2 people or if you are booking for a youth 17 or under, please call the location you want to book at and a Staff member will be happy to help you get your booking(s) into the calendar.

As of June 15th, The Hive must begin to charge for use of the gyms again – otherwise there will be no Hive to climb in, and that would make us very sad indeed.

Unfortunately with the necessary capacity limitations, this is a real possibility. We will verify membership status & weekly quota compliance (max: 3 time slots per person per week) at check-in; all climbers must meet the terms of participation to proceed with their session. Cancellations are possible, and free spots will appear as available almost immediately once cancelled in the booking system, so you can continue to check back online.




The Hive is testing a liquid-chalk-only policy for the foreseeable future. This reduces the particles in the air, which reduces irritants to the eyes and airways and for many climbers will lessen the need to touch our eyes and faces. So far in the 2 weeks we’ve been open, the difference in air quality appears to be significant.

There is currently no evidence that liquid chalk maintains a high enough alcohol content for long enough to be an effective measure against the transfer of COVID-19 and liquid chalk should not be relied upon as a method of hand sanitization.

Between booking and my session start time:
Please call the gym to cancel a booking. There is no charge for members to book during The Hive’s Reopening Phase 1 (so no refunds need to be issued). Beyond the free, limited-access trial period of Phases 1 and 2, refunds will be possible for those who develop symptoms between booking and redeeming.

During or after my session:
Please inform a Manager or Customer Service staff member as soon as possible so that we can enact contact tracing protocols to reduce potential spread of the virus.

There are quite a few measures being put in place by The Hive including but not limited to capacity management and physical distancing strategies, distance markers, cashless transactions, cough shields, various PPE, and enhanced cleaning regimes.

The Hive will be testing the following modifications: climbing zones clearly demarcated, moving lockers, decommissioning water-fountains, creating line-up areas that maintain physical distance, lots of new signage on a variety of subjects, and additional hand sanitizing stations. The biggest change is the Capacity Management strategy, which will reduce the number of people in the facility, and will change customer flow significantly.

It is worth noting that The Hive Vancouver underwent major renovations on the ventilation system just prior to COVID-19 closures, resulting in significant improvements in airflow. In conjunction with only allowing liquid chalk, this provides much better circulation and drastically reduced particulate in the air.

At this time, we believe it is best for our community and our staff to be wearing non-medical masks or face coverings to help stop the spread of droplets within the facility.  This will provide a physical barrier between the climber’s exhalation and the climbing holds, helping to reduce direct spread through droplets which might occur while climbing. Masks, worn properly, may provide an added layer of protection in case physical distancing is compromised (eg: during first aid, or by accidental proximity). It is important to wash your hands properly before touching your face, even to adjust your mask. We strongly recommend familiarizing yourself with the proper use of masks, and their limitations, prior to coming in for your session.

A mask or face covering as required at The Hive at this time must cover your mouth and nose sufficiently to provide a physical barrier between the climber’s exhalation and the climbing holds, fitness equipment, and other shared surfaces.

The Hive will have limited supplies of non medical masks available for purchase should you be unable to procure one for your session.




We understand that it may not be possible to keep your mask on for the entirety of your session, and that it may be necessary to adjust your mask multiple times while in the facility.   We ask that you take the risks of COVID 19 very seriously:  it is vital to recognize that touching your face while adjusting your mask increases the risk of transferring particles from your hands into your system.   Please use care and caution when doing so, and it is critical to wash and sanitize your hands prior to adjusting your mask in order to take a drink of water, or have a snack, and it is equally important to wash your hands, and don your mask again, before you return to climbing.

Please be aware of increased risk in touching your mask/face; if you need to remove your mask to take a sip of water or eat a granola bar, for example, please make sure you wash your hands before and after, and maintain physical distance, promptly donning your mask again in proper fashion.




Visitors will be asked at the time of booking to attest to their health as to whether they are experiencing any symptoms of COVID 19; at this time, we will not be taking temperatures. The Hive reserves the right to refuse access to anyone who is exhibiting or experiencing symptoms.  If you’re feeling ill, please don’t come to The Hive.

We understand that there are still varying levels of anxiety and concern around COVID 19.   If you are not feeling comfortable climbing even with the steps The Hive is taking to protect our staff and our community, you have the choice not to climb with us at this time. Existing memberships will remain frozen throughout Phases 1/2. More information regarding membership freezes will be available prior to Phase 3. We will continue to provide some additional remote fitness classes through our Instagram (@hiveclimbing) via IG Live.

The climbing gym industry, at Provincial, National and International levels, all agree that the best way to keep our climbing holds free from COVID 19 is to ensure proper personal hygiene occurs before climbing, several times during climbing sessions, and throughout the facility as a whole.  We will begin by washing our hands upon entering the facility, and we will be wearing masks while climbing to reduce the likelihood of transferring droplets from our mouths directly onto the holds.  Ensuring that everyone washes their hands immediately after climbing should effectively stop any transfer from the holds (should there be any trace particles on them) to one’s system.  If we do all of these steps well, combined with the other preventative measures (such as staying home if sick, and maintaining physical distance), we believe the risks will remain low.

Hive Vancouver will perhaps see the most notable impact from the new Capacity Management System. We will be limiting our capacity to something near 50 people per time-slot at each gym; this number was calculated based on our ability to ensure reasonable physical distancing throughout the facility. The addition of masks will help mitigate the risk of unintentional breaches of physical distancing which we anticipate will occur occasionally. The modified Vancouver experience will be unique, unprecedented, and will likely be a higher quality experience for our members, guests, and visitors; however, it will be in high demand, and we will likely see a significant reduction in our overall daily customer counts, even with extended hours. In contrast, our two other facilities, which have traditionally been less busy, will still see similar reductions in capacity but the overall impact will be much less pronounced.

We will not be bringing back youth rec for the end of the Spring term. We are planning on modified Summer Camp programs with reduced numbers, additional outdoor time, added supervision, and alternate activities.   We are also hoping to run some modified Hornets and Swarm programs over the summer to ensure these athletes have an outlet and the opportunity to continue training. Fall programs will likely need to be modified and it may not be possible to return to full operations until a vaccine is available, and large gatherings are once again permitted.

In order to reserve space for youth climbers (ages 17 & under) please call the appropriate facility for availability and further information. Reservations for youth drop-ins can only be made over the phone at this time.

Not at this time, under current restrictions. We are discussing one-on-one or remote training, and custom training plans; if you’re interested please email Gavin (gavin@hiveclimbing.com)

 At this time, we will not be bringing back studio classes.   The studio is an integral part of the North Shore experience, and we will be working to bring back this service as quickly as possible.   Modifications to studio operations will likely be required to ensure all guidelines are met.  We will continue to work with interested teachers to provide classes through our IG Live.

For now, we will only allow public access to the fitness area, Evolv Tech Lab, and downstairs/ main climbing areas of The Hive North Shore. Please use one of the 4 publicly available bathrooms downstairs as needed.

booking calendar

Vancouver

booking calendar

North Shore

booking calendar

Surrey