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COVID-19 Updates

STATUS UPDATES

JUNE 14, 2021

BC’s RESTART: What’s Happening At The Hive?

We’ll be taking things slowly.

As BC rolls out it’s restart plan, The Hive is proceeding with caution to help ensure that our climbers and our staff are able to feel COVID-safe in the gyms during the transition back to ‘normal’.

Capacity Changes

When we can, we’ll start gradually increasing capacity (this varies by location) while maintaining precautionary measures like booking & contact tracing, masks, and of course careful hand hygiene & cleaning practices.

The following will remain in place until further notice:

BOOKINGS – to manage the capacity as we increase it, and maintain precise contact tracing

LIQUID CHALK – this keeps air quality clear and offers a little extra sanitization

MASKS – we’re keeping masks mandatory to help care for those around as capacity increases

These decisions are based on the BC Restart Plan language and any subsequent announcements, in combination with the recent vibe check survey. We know that our members and guests fall across a spectrum in their levels of comfort and concern; we ask that those who feel quite comfortable with less preventive measures be patient as we support the large number of folks who may still require more measures to be able to join us in the gyms. 

We’ll be paying close attention to all upcoming announcements and adjust to each step with care; stay tuned to social media or check out the hiveclimbing.com/covid-19 page for the most up to date information on any changes you may see in your climbing experience with The Hive.

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JUNE 7, 2021
ALL BC HIVE CLIMBING GYMS REMAIN OPEN 

Enjoy your climb and take care to keep your mask on properly, frequently sanitizing hands — before, during, and after your session.

We all love that climbing is a social sport but for now please climb only with those from your household or core bubble. Climbing is currently allowed as an INDIVIDUAL workout. Staff will have to ask you to separate if they notice groups clustering around the gym; please support them by self regulating this as soon as you notice yourself drifting into a group with folks you know — we must work together to maintain the protocols in place in order to stay open for all of us to keep climbing.

Core bubble

For most people, their core bubble is their immediate household. For others, their core bubble may contain a partner, relative, friend or co-parent who lives in a different household. We ask you to maintain distance from anyone not in your immediate household or for those living alone, one person in your core bubble while at the gym.

An immediate household is: 

  • A group of people who live in the same dwelling. For example:
    • If you have a rental suite in your home, the suite is a separate household
    • If you live in an apartment or house with roommates, you are all members of the same household

Clarification for people who live alone:

As per the order, people who live alone can continue to see the same one or two people of their core bubble at each other’s homes. 

Support the Staff: Maintain Distance and Keep Masks on PROPERLY, Please

Our staff team are doing their best to keep the gyms clean and COVID-Safe for everyone – please help them help you by following distancing protocols and keeping your mask on over your mouth and nose at all times while in the gym. Our staff really appreciate your support in this matter. We know it can be uncomfortable and sometimes frustrating, and you are not alone – many of us feel this way – but doing these things helps keep you and the community safe and the gym open for climbing. 

To increase member climbing opportunities, all memberships will function as Ultimate Memberships effective October 18, 2020 through August 31, 2021. This provides access to all BC Hive locations at no additional charge.

We will continue to monitor and seek advice from local authorities; we are fully complying with all regulations and we continue to be vigilant. Thank you for your support; working together, we will get through this. Stay safe and keep sending!

Mask policy

Anyone (ages 2+) entering The Hive facilities must wear a mask at all times. As defined by the top Public Health officials, masks should be 3 layers, including a breathable non-woven middle layer; should be well-fitting and cover your mouth & nose securely. Additional up-to-date information can be found here. We will no longer allow buffs/gaiters, bandanas, or vented masks as these have been deemed insufficient by public health officials in protecting the wearer or the community.
 
Masks are just one preventative measure; maintaining physical distance and proper hygiene are still most effective, and of course, stay home if you have any symptoms or have been in close contact with a person with symptoms. Please keep your climbing companions to those within your household.
 
Thank you for helping to keep the community safe and the gyms open for climbing by following all precautions. Stay safe!
 
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MASK FAQ:
 
How can I (and do I need to) prove my mask is 3 layers?
It is your responsibility to the Hive community to do your best to protect yourself and others. We are not here to police mask use, however we believe we have a responsibility to our community to eliminate inadequate mask substitutes, and support the community on how to best protect themselves and others. As climbers, we are each individually capable of and responsible for managing risk to the best of our ability – as you should only use the best safety gear when climbing, so we should use the best mask options as well.
 
What about 2 layer masks?
We aren’t going to deny access to those with a 2 layer mask, but we recommend upgrading to a 3 layer mask as soon as you are able, for the protection of yourself and the community during your climbing session.
 
Can I buy a new 3-layer mask at The Hive?
Yes – we currently have 3-layer masks for sale at each Hive location. We also have 3 layer disposable masks available.
 
What’s wrong with wearing a buff/bandana/vented mask, exactly?
These options don’t provide enough of a barrier, as per the recent announcements of increased risk from aerosolized virus spread by coughs and sneezes — the open vent, loose weave, or single-layered nature of these masks just don’t act as enough of a barrier for those micro-droplets.
 
Supporting documentation:

Peak season booking updates

At The Hive we are constantly trying to make life better for our community. In response to overwhelming demand and the valuable feedback we’ve received from our community, we’re making some changes to our procedures effective October 18th; please read the following carefully.

To increase member climbing opportunities, all memberships will function as Ultimate Memberships effective October 18, 2020 through June, 2021. This provides access to all BC Hive locations at no additional charge.

All existing Ultimate Members will be compensated in the following ways (your membership must be active on 18 October 2020 in order for this to apply);

  • Annual Members will receive 40 days extension to their current membership
  • Prepaid One Month Members will receive an extension of 3 days
  • EFT Members dues will all be reduced to the single-gym rate, effective 1 November – 31 March 2021

All sessions at the Hive Vancouver will be shortened to 90 minutes
This will create an additional 700 spots per week. Session length at other Hive locations will remain unchanged for now. This is based on the study of average session durations based on check-in : checkout times.

Climbers will be limited to up to 4 bookings per week* per location
Climbers who exceed this limit will have their bookings cancelled without notice. Depending on availability it may be possible to extend a session while in the gym – extensions can only be determined day-of and will not count towards your weekly limit.
*“Per week” is defined as Monday through Sunday

“No-Show” Penalties to be enforced
Customers arriving later than 30 minutes after the start of their booking will be deemed a ‘no-show’ and their booking will be cancelled. Cancellations must be made via the RGPro Connect App, online, or by phone prior to the start of the session. Emails and voicemail cancellation requests cannot be processed. This will ensure we maximize all available space during each session.

No-Show policy & subsequent penalties
Customers who no-show after a strike will have all other active bookings cancelled (at the location at which the no-show occurred) without notice. Customers may then re-book their sessions pending availability. This is in response to a high volume of no shows and to be fair to climbers who truly do want to climb during those times.

What to expect at The Hive with COVID-19 Precautions in place

  • Anyone exhibiting symptoms will not be allowed into our facilities.You must have 14 days clear of symptoms (by you or your close contacts) to enter.
  • You must wash your hands as regularly as possible; Customer’s hands must be washed/sanitized upon entry
  • Masks are to be worn at all times over mouth and nose by anyone aged 2 and up, while in the facility. (Masks should be 3 layers; industrial, surgical, homemade all acceptable; bandanas, buffs, and vented masks are not acceptable)
  • All customers must practice social distancing (2m) with everyone in the facility at all times
  • We are ONLY permitting the use of liquid chalk until further notice; options available for purchase if necessary
  • All Waivers must be updated prior to your first visit; there may be significant delays during check-in if waivers are not completed online
  • Respect your booking time; Please arrive on time! You will be asked to start packing up 15 minutes prior to the end of the booking
  • You must exit the facility by the end of your booking time
  • Booking limits are in place – respect the limits listed in the booking information, terms & conditions or you forfeit all bookings
  • Arrive changed and ready to climb; access to changing areas and storage will be limited or restricted based on facility
  • Only bring to the gym what is necessary (shoes, water bottle) 
  • Areas in the facility have strict capacity limits, please pay attention to signage and respect those limits
  • Wipe down any / all fitness or training equipment used with supplied disinfectant
  • Facility will ONLY be accessible via confirmed bookings
  • Minimal transactions or account changes allowed during check-in; transactions will all be cashless and should wait until check-in is complete

We’re all in this together, folks! Here are some (mostly) new etiquette points to help us all navigate the new normal in our shared spaces:

  • Stay Home if you or someone you have been in contact with is exhibiting symptoms associated with COVID-19
  • Wear your mask at all times. Please take appropriate precautions when donning or adjusting your mask; we wear them for the protection of others
  • Wash your hands before & after you climb, before & after you touch your face or adjust your mask
  • Maintain Physical Distancing: Please do your best to maintain 2m distance from other climbers & staff members at all times
  • Listen to Announcements and leave promptly: help keep sessions running smoothly so everyone can make the most of their session
  • Be Patient & Considerate – we’re all new to the new normal
  • Read, understand, and follow the new facility guidelines and directives
  • If you experience symptoms within the 14 days following your last session at The Hive, please notify us as soon as possible (via phone or email)

Booking Instructions:

  • Use the App for IOS or Android OR
  • Go to the bottom of this page, or the menu at the top and choose your location, time, and number of participants.
  • Maximum 2 participants per booking
  • For Youth Drop-ins (ages 17 & under), please call your facility to reserve a time

Time Restrictions and COVID Regulations are strictly enforced. 

Regular pricing begins effective June 15; Memberships and Punch Passes will be available for purchase at the gym or online.

  • Already a Member? Reactivate your membership upon your visit
  • Punch User? Redeem a punch on your account upon your visit
  • Guest? Pay for your drop-in to complete your booking
  • Have a free drop-in card or are uncertain of your status? Select the “need help at the desk” option
  • We strongly recommend arriving on time to maximize your climbing time. You may arrive at any time during your pre-booked time slot, but you are still required to leave at the scheduled end time, no exceptions.
  • Climbers will not be allowed into the facility until the alotted start time, as the gym is fully closed between sessions for cleaning. On arrival you will be directed to line up, maintaining proper distance, outside the main entrance until it is time to enter.
  • You will be asked screening questions and expected to attest to their being Fit to Climb (not experiencing nor having been in contact with anyone who was experiencing potential COVID-19 symptoms).
  • Please arrive changed and ready to climb as much as possible: access to changerooms may be reduced or entirely unavailable (varies by location)
  • Please be aware that during check-in interaction with staff will be limited to check-in ONLY. Membership enquiries and retail will be available once all climbers for the session are checked in. You are welcome to come back to the front desk during your climbing time.
  • Lockers may be reduced or unavailable (North Shore) (varies by location) — please leave valuables at home. Where lockers are available (Surrey, Vancouver), please bring your own lock. Limited cubby storage will be available. (North Shore changerooms, PrAna Studio and Arc’teryx Beta Lounge will be closed for Phase 1 and 2)
  • Climbers in the facility must wear a mask over their nose and mouth at all times. Masks should be 3 layers; non-surgical and homemade masks are okay; bandanas, buffs or vented masks are not allowed.
  • As you enter, floor markers and staff will provide guidance to both Check-in and hand-sanitizing Stations. Once checked in, please follow the directional signage, and maintain distancing as you store belongings and disperse into the climbing or fitness areas.

Please be patient as we navigate the new normal together!  

  • Wash/sanitize your hands before climbing, and regularly in between climbs. 
  • Keep your mask on while climbing; masks are required at all times in the facility. Avoid touching your face when adjusting your mask.
  • Don’t touch your face after climbing, until you have washed your hands.
  • You may leave the gym at any time during your session; please speak to a staff member and follow exit signage
  • Everyone MUST exit by the end time of your session; staff will make announcements to warn climbers at 30, 20, and 10 minutes before exit. 

If you need to leave during the session and plan on re-entering (eg. you want to snack, so you step outside to take your mask off and eat) please
a) let a staff member at the front desk know you’re stepping out
b) wash your hands before exit and follow the entry procedure on returning

The Hive is committed to doing our best to provide an environment in line with social and governmental regulations in regards to COVID-19:
– Designated line-up areas
– Hand santizer available
– Mandatory masks for gym staff and customers
– Liquid Chalk ONLY permitted in all facilities until further notice
– Regular, increased sanitizing of high traffic areas and frequently used items
– Spaced route setting to allow for increased distancing between users
– Signage and capacity restrictions on various areas of the facilities (ie. max # of users in the fitness area)
– Designated staff only bathroom, staffing pods
– Reduced services to help limit contact

What happens if someone reports that they have tested positive for COVID-19 and have been in the gym within the previous 14 days:

  • If a confirmed case is reported, The Hive will work directly with local health authorities to effect swift and comprehensive contact tracing.
  • This will likely involve contacting all those who were known to have visited the facility within the same time slot as the confirmed individual.  
  • If deemed appropriate by the health authorities, the range of contacts may be expanded to include a wider scope of individuals who used the facility within a broader timeframe.
  • The Hive will defer to, and cooperate with, all health authorities to allow for a rapid assessment of the situation and to ensure appropriate intervention measures are enacted.

All memberships are Ultimate (climb at any Hive location) until June 30, 2021

COVID-19 POLICY FAQ

At this time, it is mandatory for anyone ages 2+ to wear a mask (covers mouth & nose, single-layer options are unacceptable) at all times while in the facility.  This will provide a physical barrier between the climber’s exhalation and the climbing holds, as well as nearby climbers, helping to reduce direct spread through droplets which might occur while climbing. Masks, worn properly, can provide an added layer of protection in case physical distancing is compromised (eg: during first aid, or by accidental proximity). It is important to wash your hands properly before touching your face, even to adjust your mask. We strongly recommend familiarizing yourself with the proper use of masks, and their limitations, prior to coming in for your session.

A mask or face covering as required at The Hive at this time must cover your mouth and nose sufficiently to provide a physical barrier between the climber’s exhalation and the climbing holds, fitness equipment, and other shared surfaces. 

Masks should be 3 layers as per Public Health guidance.

The Hive will have limited supplies of non medical masks available for purchase should you forget or be unable to procure one for your session.

Why are there different times / booking systems available at different facilities?

We are trying to find the best way to ensure as many people as possible can climb at each facility. Demand is different for each location.

When is the best time to sign up?

Time slots open for booking one week in advance, on the hour.

Can a friend take my booking spot?
Reservations are not transferable. If you cannot make it for your booked session, please follow the cancellation instructions included in your booking confirmation email.

What if I need to cancel a booking?

All our facilities are operating at a much reduced capacity. You may cancel via the online calendar option listed as “Cancellation Request.” We will be monitoring no-shows and and/or frequent cancellations and addressing these issues with individuals as they arise. If problems persist further action may be taken.

Please cancel your reservation online or call your facility as soon as you know you are unable to attend. Many time slots are in high demand, so help your fellow climbers with an opportunity to enjoy a climb if you cannot attend! Our ability to generate much needed revenue at this time is severely impacted by spaces reserved but not used. Thank you for understanding.

Please refer to the Terms and Conditions in your confirmation email for the entire cancellation policy.

If I cancel a booking, can I re-sign up?
You may book into a timeslot right up until the start of that particular session as long as space is available.

Why is there no stand-by list / or line up?

We are working through the booking process first and ensuring we have the best and most fair system for our users before adding additional complexity to the system.

Can I book more than one person for each slot?
You may book a timeslot for yourself and one other person in your household.

How long will we need to use a booking system for our climbing time?

All Hive locations will continue to operate with a reservation system until further notice. Get the most up-to-date information by checking this page or following us on social media (@hiveclimbing).

What if I want to purchase a membership in order to book as a member?
You may now sign up for your new membership online before booking or during your first session, at check-in.

Memberships and Punches are available for purchase online through the EGP connect app, and in-gym.

Between booking and my session start time:
Please cancel using the RGP Connect app, or call the gym. Full cancellation details available in your booking confirmation email.

During or after my session:
Please inform a Manager or Customer Service staff member as soon as possible so that we can enact contact tracing protocols to reduce potential spread of the virus.

The climbing gym industry, at Provincial, National and International levels, all agree that the best way to keep our climbing holds free from COVID 19 is to ensure proper personal hygiene occurs before climbing, several times during climbing sessions, and throughout the facility as a whole.  We will begin by washing our hands upon entering the facility, and we will be wearing masks while climbing to reduce the likelihood of transferring droplets from our mouths directly onto the holds.  Ensuring that everyone washes their hands immediately after climbing should effectively stop any transfer from the holds (should there be any trace particles on them) to one’s system.  If we do all of these steps well, combined with the other preventative measures (such as staying home if sick, and maintaining physical distance), we believe the risks will remain low.

All our facilities are operating at a much reduced capacity. You may cancel via the online calendar option listed as “Cancellation Request.” We will be monitoring no-shows and and/or frequent cancellations and addressing this as they arise. If problems persist further action may be taken.

Please cancel your reservation online or call your facility as soon as you know you are unable to attend. Many time slots are in high demand, so help your fellow climbers with an opportunity to enjoy a climb if you cannot attend! Our ability to generate much needed revenue at this time is severely impacted by spaces reserved but not used. Thank you for understanding.

Please refer to the Terms and Conditions in your confirmation email for the entire cancellation policy.

At this point, we are allowing online bookings of up to 2 people at a time, however if you’d like to book more than 2 people or if you are booking for a youth 17 or under, please call the location you want to book at and a Staff member will be happy to help you get your booking(s) into the calendar.

In order to reserve space for youth climbers (ages 17 & under) please call the appropriate facility for availability and further information. Reservations for youth drop-ins can only be made over the phone at this time.

Unfortunately with the necessary capacity limitations, this is a real possibility. We will verify membership status & weekly quota compliance at check-in; all climbers must meet the terms of participation to proceed with their session. Cancellations are possible, and free spots will appear as available almost immediately once cancelled in the booking system, so you can continue to check back online.

 

The Hive is using a liquid-chalk-only policy for the foreseeable future. This reduces the particles in the air, which reduces irritants to the eyes and airways and for many climbers will lessen the need to touch our eyes and faces. Following this change, the difference in air quality has been significant.

Please note, liquid chalk should not be relied upon as a method of hand sanitization; make sure you wash or sanitize your hands regularly during your session!

There are quite a few measures in place, including but not limited to: capacity management and physical distancing strategies, distance markers, cashless transactions, cough shields, various PPE, and enhanced cleaning regimes.

We understand that it may not be possible to keep your mask on for the entirety of your session, and that it may be necessary to adjust your mask multiple times while in the facility; please make sure you have ample space from other climbers and use proper hygiene practices when doing so.   We ask that you take the risks of COVID 19 to yourself and others very seriously.

Please be aware of increased risk in touching your mask/face; if you need to remove your mask to take a sip of water or eat a granola bar, for example, please make sure you wash your hands before and after, and maintain physical distance, promptly donning your mask again in proper fashion.

 

Visitors will be asked at the time of booking to attest to their health as to whether they are experiencing any symptoms of COVID 19; at this time, we will not be taking temperatures. The Hive reserves the right to refuse access to anyone who is exhibiting or experiencing symptoms.  If you’re feeling ill, please don’t come to The Hive.

 At this time there are no classes, however we are planning for reopening the studio in conjunction with the BC restart plan.   The studio is an integral part of the North Shore experience, and we will be working to bring back this service as soon as we can do so responsibly.  Modifications to studio operations will likely be required to ensure all guidelines are met.  We will continue to work with interested teachers to provide classes through our IG Live. 

For now, we will only allow public access to the fitness area, Evolv Tech Lab, and downstairs/ main climbing areas of The Hive North Shore. Please use one of the 4 publicly available bathrooms downstairs as needed. We look forward to welcoming folks back into these spaces in the coming months!

Punches may be shared as normal between users but both users must be booked into the same time slot in order to ensure there is space available.

You certainly may use your Member Guest Pass, so long as both you and your guest are booked into the same time slot, in order to ensure there is space available.

Members wishing to keep their membership frozen can still climb by:

  1. Redeeming punches already on their account / purchase a punch pass OR
  2. Pay the member discount drop-in rate ($18+ tax)

Members who do not wish/ are unable to return to climbing in the gym with us should contact their home gym.

To avoid being considered a ‘no show’ simply cancel your bookings via the RGPro Connect App, online, or by phone before your session begins. Download the App for iOS or Android.

Through the app or once processed by staff over the phone, cancelled bookings become available right away to be booked by another user, so cancelling prior to your session is key!

We understand that sometimes life happens, so if you are delayed for a valid reason please call the front desk (no later than 30mins into your session), and let us know that we should still expect you.

In addition to the Vancouver changes, effective October 19th, The Hive North Shore is drastically extending their hours to accommodate more than 500 additional bookings per week. 

North Shore hours starting Oct 19:

Mon: 11am – 11pm
Tues & Fri 7am – 11pm
Wed & Thurs: 12pm – 11pm
Sat & Sun 10am – 10pm

The Hive Surrey has a larger capacity based on the square-footage of the facility, and will continue monitoring gym-use and demand for bookings, however there are no changes to hours or session duration at this time.

During the summer months we relaxed our policy on booking limits, but recent demand indicates that this is no longer feasible. Our community is large and we are trying to create a policy that is fair to as many folks as possible.. We will monitor the impact of this new limit, and reserve the right to make changes.

If you are someone who likes to train more than 4 times per week, we hope that you will take advantage of the Ultimate Membership perks (extended to all members until 31st March, 2021) by exploring one or all of our other Hive locations – remember, the cap of 4 sessions per week is per location.

Climbing sessions that are extended on the day, due to availability in the gym, will not count towards your 4 session limit.

Ask a Customer Service Representative during the last half hour of your session whether there is space in the following time slot for you to stay.

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